Help Center

Click 'Sign Up' on the homepage, fill in your name, email, password, and select your role (Agent, Field Worker, or Vendor). You'll receive a confirmation email — click the link to activate your account.

Agent: creates and tracks sign orders. Field Worker: receives and completes field jobs. Vendor: manages inventory and supplies. Admin: oversees the entire platform.

Click 'Forgot Password?' on the login page, enter your email, and follow the reset link sent to your inbox. The link expires after 1 hour.

From your Agent dashboard, click 'New Service Order', choose a service type (Install, Remove, Swap, or Maintenance), enter the address, add any instruction photos, and confirm.

Pricing is based on service type (Install $75, Remove $50, Swap $95, Maintenance $60), distance beyond 10 km (+$1.50/km), rush orders (×1.5), and multi-item discounts (10% per item, max 30%).

Orders in 'Pending' status can be cancelled from the order detail page. Once a worker has been assigned, please contact support to cancel.

Open the Orders page or the order detail to see real-time status updates: Pending → Assigned → In Progress → Completed.

Log in as a Field Worker and go to 'My Jobs'. All jobs assigned to you appear there with address, scheduled date, and instructions.

Open the job detail, take or upload photos using the camera button, add any notes, and tap 'Complete Job'. Photos must be taken at the job location.

Contact your administrator immediately through the platform or by phone. Do not mark the job as complete if the work was not performed.

Payments are securely handled by Stripe. Your card details are never stored on our servers.

A receipt is emailed automatically after each successful payment. You can also view all transactions in the Transactions section of your dashboard.

Refund requests must be submitted within 48 hours of order completion. Contact support@juasignprint.com with your order ID and reason.

Go to Settings from the sidebar or bottom navigation. You can update your display name and phone number. Email address changes require contacting support.

Use the language selector in the sidebar (desktop) or the header (mobile) to switch between English, Turkish, and Spanish.

Account deletion requests can be submitted by emailing privacy@juasignprint.com. We will process the request within 30 days.